And What To Do About It

I became interested in emotional intelligence for several reasons:

  1. I have been an executive for over 26 years. In that time, I noticed reoccurring behavior patterns in myself and in those I worked with, that were getting in our way.
  2. I have been married for 31 years and I have become aware that my need to be in control was not as empowering as needed for my wife and five children. My personality traits cause me to become defensive because of certain triggers and circumstances. I started learning how I could become a better husband father and leader.
  3. I started working for a leadership development company and I became fascinated with emotional intelligence. My findings has helped me train over 12,000 business professionals and since then coach scores of executives to be more effective in their roles.

I have learned that everyone has some sort of conditioned behavioral patterns they are dealing with.

Some behavioral challenges are like mine, most are different. Some people have a need for significance or to be liked. I am working with a group that puts on a major youth event every year, to teach young people valuable life lessons, and give them opportunities to lead and serve. Jonas, one of the adult leaders, had an unconscious desire to be liked. Because of that, he planned activities that would be fun and make him popular with the kids. This caused the event to go significantly over budget. To Jonas, the need to be liked overrides the need to stay in the budget and give the kids service opportunities, which will develop their leadership skills. Other leaders are frustrated with this behavior. However, most are conflict avoidant, another behavioral pattern. They do not want to hurt Jonas’ feelings, so they don’t say anything to Jonas’ face. This behavior pattern, to avoid conflict with Jonas, led them to complain to others behind his back.

There are multiple behaviors that could be getting in your way. Perhaps you have a hard time saying no. For example you meet with a friend who you know is going to ask you to join a volunteer board or do something you do not have the time or bandwidth to do. You plan to say no and instead you leave the meeting having said yes again. You promise yourself you are going to be nice, loving and supportive to people you love. Instead, you snap and belittle someone you care for in a moment of weakness. You promise you are going to hold your peace and listen to others, but you end up over sharing and “one upping” with your stories. These behaviors keep reoccurring though we desperately want them to stop.

What will it take for you to solve the problems you currently face? To get the results you want and those expected of you? There will always be challenges or changes in your life. The one consistent element is you. There are many things in your environment you can’t control. You can control your response to what happens. To effectively control your response, develop your emotional intelligence! There is a high probability that in the next six weeks you will get frustrated. There is a huge value for you to be able control your frustration. There are tools available to you that will really help you improve your emotional intelligence and help you become the leader you want to be and your team wants to follow. Become the friend, spouse, or the parent your family loves to be with.

Why Emotional Intelligence Is So Hard

With all the benefits of emotional intelligence and the overwhelming evidence of the other benefits, research suggests that only on third of the population is aware of their emotions as they happen. There is simple reason the number of emotionally intelligent people is so small.

We are not conditioned to be emotionally intelligent. We do not judge ourselves by how emotionally aware we are. Instead, we typically judge ourselves by how right we are or how intelligent we are. This behavior is not necessarily our fault. It is the result of consistent programming from our childhood until now. Early in our educational experience, we started getting homework. With the homework, we met the red pen. When we did your homework and made a mistake, we usually received notes in red pen in the margin usually pointing out our mistakes. This process was repeated over and over through our education process. You were constantly judged on how right you were. And when you were right a lot, you got to go to the next grade, you were rewarded for being right, and then you get to go to college and the process of being right was reinforced here. The world is full of people trained and conditioned to be right.

We may get hired or promoted because of knowledge or technical skill we obtained through our education. Most of us know someone who was promoted and failed. Because they were great at the task or job, they were promoted. In a leadership role, emotional intelligence skills are needed because as a leader, we get things done through others efforts. We no longer do the job, but manage others who do the job.

Most of us have received very little feedback on our emotional intelligence through our formative years. Most of us have the EI competencies of a 4th grader. We’re all emotionally 4th graders with longer legs. Most of our behavioral patterns are developed by then and we carry those habits into adulthood. Most of us judge ourselves on how right we are. The best leaders understand this and have begun to develop their EI competencies.. The Harvard Business Review Article written by Daniel Goleman makes it clear that the “smarter” you are, the more likely you are to be less effective in a leadership role. Read When Being Too Smart Hurts You. Think about how most people judge themselves. “Am I right? Was I right?” Is it possible to be 100% right and not handle the situation well? Yes. It is not enough to manage based on how right you are. The ability to be right doesn’t matter. The ability to have a positive impact does. For more information on impact, see our article, Is the Fundamental Attribution Error Destroying Your Team.

What You Can Do To Increase Your Emotional Intelligence?

  1. Learn about emotional intelligence:

    Study the subject and learn how important it is. I recommend a couple of good books: Working With Emotional Intelligence, by Daniel Goleman, and Emotional Intelligence 2.0, By Travis Bradberry and Jean Greaves. This book comes with an online assessment to help you understand where to focus your EI self development strategy. Which brings us to the next suggestion.

  2. Self-Assess:

    A 360 Assessment is a great tool to understand the impact you are having on your direct reports, peers, managers and more. It takes a willingness to get better to seek the feedback of others. Another great tool is the ProScan Personal Development Profile. This survey will help you identify your behavioral patterns that help and hurt you. It will help you understand how you are being depleted of energy based on your environment which may be making it harder to control impulse urges when you are triggered by an event, person, or situation.

  3. Work with a mentor or coach:

    Enlist someone at home or work to help you identify the behaviors you exhibit which are not helpful to your success and the success of your team. An effective coach can also interview key people in your life to help find patterns of behavior that would be helpful to address.

  4. Identify your emotional triggers:

    Read What Sets You Off? When you identify events, situations, or people that trigger your patterned responses, you can prepare yourself. Greater awareness of how your environment triggers you is a hallmark of increased emotional intelligence.

  5. Develop your team:

    Empower the people around you to become more aware. This will raise the bar for the entire team and create positive reinforcement for all to begin to improve behaviors.

  6. Observe others:

    Pay attention to other people and notice how they behave in certain situations. Identify behavior your want to emulate and behaviors you want to avoid. For more information read Sharpen Emotional Intelligence by Observing Others.

  7. Be curious:

    Be curious about your behaviors. Ask why you behave a certain way in certain situations. Do your best to be an observer of your own behavior. This is a coaching technique that can be very helpful. Read, Change Your Altitude. There is a saying, “That which we observe, we are no more.”

When you improve your emotional intelligence, you will experience immediate benefits to your ability to change your approach and be more dynamic as a leader. You will be more productive and better able to achieve the results you desire.

The Author, Spencer Horn, is the president of Spencer Horn Solutions, LLC.

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